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Wednesday, April 23, 2014

ITIL® News

ITIL Version 3 Lifecycle Process Model

March 2014

AXELOS Require Subject Matter Experts in Various Languages for the ITIL, PPM and Cybersecurity Portfolios

November 2013

Download ITIL® Maturity Model Self Assessment User Guide (PDF - 137 Kb)

Download ITIL® Maturity Model (PDF - 97Kb)

October 2013

ITIL® Maturity Model and Self-assessment Service – order now and receive discount! (PDF - 450Kb)

September 2013

ITIL® Foundation Handbook - Finnish Translation - out now!

Now available - Passing your ITIL® Foundation Exam App - find out more

August 2013

Download new white paper: ITIL® For Managed Service Providers (PDF - 906 Kb)

Download updated white paper: TOGAF™ 9.1 and ITIL® – Two Frameworks (PDF - 746Kb)

Download updated white paper: Integrating Six Sigma and ITIL® for Continual Service Improvement (PDF - 500Kb)

Download updated white paper: ITIL® and BiSL: Sound Guidance for Business IT Alignment from a Business Perspective (PDF - 295Kb)

June 2013

Download revised white paper: Executive briefing: the benefits of ITIL® (PDF - 838Kb)

ITIL® 2011 - summary of updates - German edition (PDF 1.5 Mb)

May 2013

ITIL® 2011 Intermediate Examinations available in Russian (PDF - 156Kb)

Press Release (English): German ITIL 2011 Exams Available (PDF - 88Kb)

Press Release (German): German ITIL 2011 Exams Available (PDF - 86Kb)

March 2013

ITIL® 2011 Service Lifecycle Publication Suite - German translation just published!

Secrets of a Service Level Management - A process owner's guide just published!

Press Release (English): German ITIL 2011 translations now available! (PDF - 40Kb)

Press Release (German): German ITIL 2011 translations now available! (PDF - 41Kb)

Full German ITIL® 2011 Qualification Scheme available from 01 May 2013!

ITIL® 2011 Service Lifecycle Publication Suite - German translation now available to pre-order

ITIL CATCHES LATIN FEVER! New Brazilian Portuguese and Latin American Spanish Translations available

February 2013

Calling all Service Managers! Do you make the grade?

January 2013

Call for Sponsors - International Spanish Translation of the ITIL® Suite - Extended!

New ITIL Translations – Slovak and French

November 2012

An Executive Guide to Implementing Best Management Practice - Call for Authors!

Common Glossary aligns ITIL® and PPM Terms and Definitions (PDF - 43Kb)

ITIL® 2011 - Norwegian Glossary now available (external link)

ITIL® Intermediate Examinations to be released in Brazilian Portuguese (PDF - 74Kb)

ITIL® Intermediate Examinations to be released in Brazilian Portuguese - translated press release (PDF - 76Kb)

October 2012

ITIL 2011 editions: Japanese and German - translations update

Read our ITIL feature in the latest issue of 'Counter Terror Business' - the business magazine for security technology

PDF icon'Managing Successful Change: IT Service Transformation at HMRC' (PDF - 109Kb)

September 2012

A list of successful qualified ITIL Master Candidates is now available

August 2012

Just published! ITIL Key Element Guides PDFs available now...

Macmillan cancer charity deploys ITIL service desk (external link)

PDF iconStatement from the Accreditor - Brazilian Portuguese Intermediate PPO and SOA exams now available (PDF - 41Kb)

May 2012

PDF iconITIL® Software Scheme Mandatory Assessment Criteria Update Statement (PDF - 87Kb)

PDF iconITIL® ATO Sub Group Election Results Announced (PDF - 122Kb)

The ITIL® Master Qualification is here! (opens new window)

New ITIL® Managing Across the Lifecycle (MALC) qualification is launched (opens new window)

March 2012

PDF iconITIL® is ITIL White Paper (PDF - 291Kb)

PDF iconDownload Executive Briefing: The Benefits of ITIL® in Dutch (PDF - 229Kb)

PDF iconDownload ITIL®: The Basics in Dutch (PDF - 1.8Mb)

PDF iconDownload Executive Briefing: The Benefits of ITIL® in Chinese (PDF - 391Kb)

PDF iconDownload ITIL®: The Basics in Chinese (PDF - 1.9Mb)

February 2012

ITIL improves US Army business processes (external link)

PDF iconTSO publishes new ITIL® Foundation Study Aid press release (PDF - 51Kb)

January 2012

PDF iconNew ITIL® Foundation Handbook will publish 31 January (PDF - 63Kb)

November 2011

PDF iconReview of Recent ITIL® Studies (PDF - 723Kb)

October 2011

PDF icon ITIL Recommended Reading Diagram (PDF - 66.5Kb)

PDF icon ITIL Update FAQs – October 2011 (PDF - 677Kb)

September 2011

PDF icon ITIL® V3 and BiSL Technical White Paper (PDF - 783Kb)

August 2011

PDF icon ITIL 2011 Summary of Updates - Japanese Translation (PDF - 380Kb)

July 2011

PDF Icon ITIL 2011 Summary of Updates (PDF - 390Kb)

PDF icon Find out about the latest updates in the ITIL eNewsletter (PDF - 3Mb)

June 2011

ITIL 2011 gets a warm welcome from reviewers

April 2011

PDFTaking IT out of the Corner, Müller Dairy Case Study (PDF - 93Kb)

January 2011

PDF iconUsing ITIL® at the IRS: a Business Journey Case Study (PDF - 120Kb)

PDF iconNew Accredited ITIL® Examination Institute: Cert: IT (PDF - 160Kb)

PDF icon ITIL® Managing Digital Information Assets White Paper (PDF - 451Kb)

ITIL Update: positive feedback from the first public review

October 2010

PDF IconDisney’s ITIL® Journey Case Study (PDF - 128Kb)

PDF IconITIL eNewsletter - 2nd Edition 2010 (PDF 1.24Mb)

September 2010

PDFExecutive Briefing: The Benefits of ITIL® White Paper (PDF 844Kb)

PDFITIL® Update FAQs - Summer 2010

August 2010

NASA turns to ITIL for Stellar Service Management

Innovative ITIL® Software Assurance Scheme nears 1st Anniversary

July 2010

ITIL® Software Scheme - Criteria Published

June 2010

Japanese ITIL® Intermediate Examinations to be available from July 2010

PDFNew OGC Official Publications Brochure (PDF - 934Kb)

May 2010

PDFITIL®: The Basics (PDF - 1.45Mb)

April 2010

New Accredited ITIL® Examination Institute: PEOPLECERT

ITIL Update: Translated Frequently Asked Questions (FAQs) and Scope and Development Plan Now Available

February 2010

PDFScope and Development Plan: ITIL® V3 Update (PDF - 2.37Mb)

January 2010

ITIL Software Endorsement Scheme - Research

ICCM joins the ITIL® Software Scheme

Donovan Pearce, Joint Winner of itSMF's 2009 Student of the Year Award, talks to the award sponsors, Best Management Practice

PDFTwenty Years of ITIL: Looking Back and Moving Forwards (PDF - 1Mb)

December 2009

PDFITIL Intellectual Property Awareness Leaflet (PDF - 766Kb)

TSO Appoints Mentors for ITIL® Update

November 2009

TSO Expands Range of ITIL® Study Aids

PDFCore Study Material for ITIL V3 Qualifications Diagram (PDF - 88Kb)

Enter code IT20 at checkout for 20% off ITIL titles for November only!

October 2009

PDFITIL V3 Update: Frequently Asked Questions (PDF - 142Kb)

PDFITIL V3 Update: Call for Participants (PDF - 2.29MB)

OGC Vacancy for an ITSM Portfolio Manager

September 2009

PDFTOGAF™ 9 and ITIL® V3 – Two Frameworks Whitepaper (PDF - 648Kb)

PDFOGC Mandate for Change: Project Requirements for an Update to the ITIL® Core Publications (PDF - 134Kb)

PDFCross-Reference ITIL® V3 and MOF 4.0 (PDF - 891Kb)

July 2009

ITIL Version 3 Glossary Now Available in Latin American Spanish

June 2009

ITIL Version 3 Glossary Now Available in Russian

May 2009

ITIL Version 3 Glossary Now Available in Romanian

Can ITIL Help Businesses Survive (and Thrive) in the Recession?

PDFITIL in a Recession

PDFITIL V3 and Information Security

Make Your Contribution Count! Research into Standards, Methods of Frameworks for IT

April 2009

ITIL V3 Publications from the Official Publisher of ITIL: to help you pass your Foundation Exam

Statement on the Availability of Translated Examinations to the New ITIL® V3 Foundation and Foundation Bridge Certificate Syllabuses in IT Service Management

February 2009

Completion of the ITIL Intermediate Qualifications

January 2009

ITIL Version 3 Glossary Now Available in Arabic

December 2008

Have Your Say! The Change Control System – CAB Meet in January 2009

ITIL Version 3 Glossary Now Available in Finnish

November 2008

PDFITIL Version 3 News – 1st Edition Autumn 2008

PDFAligning CobiT® 4.1, ITIL® V3 and ISO/IEC 27002 for Business Benefit®: A Management Briefing From ITGI and OGC

October 2008

ITIL Version 3 Glossary Now Available in Dutch

September 2008

ITIL Version 3 Glossary Now Available in Czech

Syllabi for ITIL V3 Intermediate Level Examinations Published

July 2008

ITIL Version 3 Glossary Now Available in Chinese

June 2008

itSMFI and APMG Forge Closer Links to Benefit Service Managers



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