The AXELOS ITSM Benchmark Study: 2017 Edition

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ITSM Benchmarking Report 2017 cover

The AXELOS ITSM Benchmarking report focuses on the trends and challenges facing IT service management (ITSM) professionals in 2017. It is the first of its kind and is the result of thorough research within the ITSM community.

The report covers the following areas:

  1. Alignment of ITSM with the goals of the organization
  2. ITSM challenges in organizations
  3. Equipping for success
  4. Emerging practices.

AXELOS would like to thank everyone that responded to the survey. Your contributions are invaluable to us to produce this report and also to ensure we keep our ITSM best practice portfolio and membership programme as relevant as possible.

We now aim to produce a report on the status of the IT service management (ITSM) industry annually.

We hope you find the report useful and it gives you some valuable insights about the ITSM industry.

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