ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.
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ITIL Key Capabilities

  • Support business outcomes
    Support business outcomes
  • Enable business change
    Enable business change
  • Manage risk in line with business needs
    Manage risk in line with business needs
  • Optimize customer experience
    Optimize customer experience
  • Show value for money
    Show value for money
  • Continually improve
    Continually improve
Download Key Benefits of ITIL (PDF - 892KB)

AXELOS Professional Development Programme

Membership of our programme gives you the tools to develop your ITIL® and IT service management skills and demonstrate your commitment to continuing professional development.

You can also earn a renewable digital badge as recognition of your achievements.

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AXELOS Professional Development Programme - Benefits for ITIL® practitioners

Using ITIL in Your Organization

ITIL is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organizations across the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.

Because ITSM is driven both by technology and the huge range of organizational environments in which it operates, it is constantly evolving.

Find out more about ITIL

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How to get Qualified in ITIL