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ITIL 4 - the framework for the management of IT-enabled services

ITIL 4 is an adaptable framework for managing services. Through our best practice modules, ITIL 4 helps to optimize digital technologies to co-create value with consumers, drive business strategy, and embrace digital transformation.
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About ITIL

ITIL 4 builds on the core guidance of previous versions to provide comprehensive, practical and proven guidance. It supports traditional service management activities, including incident management and continual improvement, but can also be aligned to technologies, such as Cloud, Automation, and AI.

ITIL also provides a common language for businesses and professionals using IT-enabled services.

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Focus on ITIL

How to get Certified in ITIL

ITIL v3 Certification Levels

ITIL v3 guidance includes core principles that are still relevant to the current market. Many organizations still rely on the ITIL v3 guidance to run their services while they migrate to ITIL 4.

These are the levels of certification within the the ITIL v3 scheme:

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My ITIL

As a My ITIL subscriber, you can access ITIL templates and publications to apply ITIL best practice, plus a CPD toolset to keep your certificate up-to-date.

My ITIL offers you support and content to help drive your IT and digital career. It includes exclusive access to the ITIL 4 practice guides.

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My ITIL
White Paper
Building IT and digital excellence with ITIL 4 This paper discusses how ITIL 4 can help organizations deliver and optimize IT services and digital transformation beyond IT.
Case Study
Spotify: An ITIL Case Study This case study describes how global music streaming service Spotify embraced the principles of ITIL to improve their processes and business.
ITIL 4 Foundation
Order the publication This guide covers key concepts and the four dimensions of service management, the ITIL service value system and ITIL management practices.