ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.
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What is ITIL?

ITIL is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organizations across the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.

Because ITSM is driven both by technology and the huge range of organizational environments in which it operates, it is constantly evolving.

Find out more about ITIL

ITIL Key Capabilities

  • Support business outcomes
    Support business outcomes
  • Enable business change
    Enable business change
  • Manage risk in line with business needs
    Manage risk in line with business needs
  • Optimize customer experience
    Optimize customer experience
  • Show value for money
    Show value for money
  • Continually improve
    Continually improve
Download Key Benefits of ITIL (PDF - 892KB)

ITIL Practitioner Certification now available

ITIL Practitioner provides practical guidance on how to adopt and adapt the ITIL framework to meet your needs.

You can buy the ITIL Practitioner Guidance in our Store, and training in the new certification is now available through our Accredited Training Organizations.

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ITIL Membership

Become an ITIL member and get access to a wide range of content, templates, toolkits, online resources and best practice guidance that enable you to succeed as a project management professional.

You will benefit from access to:

  • Best practice publications such as ‘ITIL Continual Service Improvement’
  • Skills Assessment tools for over 25 roles in ITSM
  • AXELOS Exchange webinar series focusing on the latest trends in ITSM
  • ITIL Digital Badge.
Become a member
AXELOS Professional Development Programme - Benefits for PRINCE2® practitioners

How to get Certified in ITIL