Benefits of ITIL®

ITIL continues to support organizations and individuals to gain optimal value from IT and digital services. It equips a service provider with a clear capability model, aligning them to the business strategy and customer needs.

ITIL, a globally recognized framework, provides comprehensive, practical and proven guidance for establishing an IT service management system, encouraging consistency and continual improvement for businesses using IT enabled services.

  • The ITIL best practice framework provides a common language and tools that power collaboration within IT teams, to deliver value across a business.
  • ITIL is the global standard in IT best practice, and is used globally by millions of practitioners. It is relied upon by 90% of the FTSE 500 to run their IT operations.

ITIL is currently evolving from ITIL v3 to ITIL 4.


While the ITIL Foundation level gives a high-level overview, and Practitioner certification focuses on how to practically adopt and adapt the ITIL framework, those who want to demonstrate knowledge of the entire ITIL scheme should work through the Intermediate credit system to become an ITIL Expert.

The principles, processes and activities covered within ITIL v3 provide essential knowledge that will contribute to a better comprehension of ITIL 4 concepts reflected on the updated framework. It will keep supporting professionals in the challenges faced in their work environment. Candidates who continue on their v3 journey will gain valuable skills to help solve their business challenges now. Courses are available until June 2020.


ITIL 4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The speed of current breakthroughs is disrupting almost every industry on a global scale. The Fourth Industrial Revolution is marked by emerging technology in fields including robotics, artificial intelligence, nanotechnology, quantum computing, biotechnology, the Internet of Things (IoT), 3D printing, autonomous vehicles and much more.

ITIL 4 will provide a practical and flexible basis to support organizations on their journey into the new world of digital transformation by helping them align their human, digital and physical resources to compete within the modern complex landscape.

The context of ITIL, with the release of ITIL 4 is now much bigger, with an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps and digital transformation.

ITIL 4 will be much more relevant to software developers, service management practitioners and businesses through promoting a holistic view of delivering products and services. Right from the Foundation level, ITIL 4 will emphasize the importance of collaboration, transparency, automating where possible and working holistically.

ITIL 4 retains many of the core elements that makes ITIL so valuable to individuals and organizations today. Change is a constant state and organizations are struggling to navigate it. ITIL 4 is best practice that supports organizations in navigating this ongoing change.

ITIL 4 is the next iteration that incorporates all of the best things from ITIL as it is known today and expands IT and service operations to a new level. Moving from traditional process-led delivery, ITIL 4 supports faster quality and value driven delivery for people and organizations.