An example ITIL®-based model for effective Service Integration and Management

Kevin Holland

April 2015

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This is a preview of the White Paper An example ITIL®-based model for effective Service Integration and Management by Kevin Holland.

In this second White Paper Kevin describes one example model for effective SIAM. This model is based on an implementation already in use within the UK public sector.

Read Kevin Holland's first AXELOS White Paper on SIAM, An introduction to Service Integration and Management and ITIL®.

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Current rating: 4.2 (9 ratings)

Comments

29 Apr 2015 Carlos Teixeira
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Great practical vision! The ITIL context is seen as more process centric than service centric. The SIAM shows a integrated approach to recovery the real ITIL purpose: A best practice to Service Management needs.
3 Oct 2018 Karen Krabbenhoft
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Very informative with regards to the SIAM use and questions to ask to ensure you only hold what you need.

Identifying change mgt. etc..
8 Jul 2019 Sjur Bjerke
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Great article, but a question on Figure 2.1 High-level SIAM model: For better clarity, should one of the Suppliers 1-3 at the bottom have been an internal provider ? Or are all 3 external on purpose ?
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