This is a preview of the White Paper An example ITIL®-based model for effective Service Integration and Management by Kevin Holland.
Below are the first three chapters in full.
You can download the full White Paper pdf for the remaining five chapters covering by logging in to the AXELOS Community using the link below:
- Defining service lines
- Adaptation of processes, functions, and techniques
- Further development of SIAM models
- Key definitions
- Benefits from using this model
In this second White Paper Kevin describes one example model for effective SIAM. This model is based on an implementation already in use within the UK public sector.