Aquila Heywood: An ITIL Case Study

Steve Haslam

November 2018

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Aquila Heywood adopted ITIL® in 2013 to ensure it could efficiently meet the changing needs of the marketplace. One of the aims was to address issues relating to the management of incidents, problems and change, including the ability to communicate vital and relevant information to its customers.

This case study explores how the framework enables the company to enable it to deliver IT service management to meet customer and business needs.

Introduction
The importance of IT and IT service management to Aquila Heywood and its customers
Realizing the value of ITIL
Continual Service Improvement
ITIL training and certification: supporting growing services and new development methods
Measuring project success
What are your recommended best practices?
About the author
About AXELOS
Trade marks and statements
Current rating: 4 (1 ratings)

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