Automation is not a new concept in IT. Now, there are even more opportunities for organizations to automate work via the introduction of artificial intelligence capabilities. This paper will explore several automation best practices, as well as the opportunities provided by automation.
This paper will discuss how the ITIL 4 guiding principles of optimize and automate can be achieved through various automation schemes. It will look at examples of successful schemes and share ten automation best practices, so the reader can understand how to best utilize automation for their organization.