Better together: ITIL® and the HDI Support Center Standard for a high-performance support centre

• Adopt and Adapt, Best practice, Customer needs, IT Service Management (ITSM), Management, Service Management

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The trend toward outsourcing continues, with more ‘substitute’ service providers becoming available for technology support. Is it any wonder that customer expectations of excellent service are on the rise?

Comments

9 Feb 2016 Sagar Zilpe

This is very insightful information

Thanks,
Sagar Z

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