Better together: ITIL® and the HDI Support Center Standard for a high-performance support centre


January 2016

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The trend toward outsourcing continues, with more ‘substitute’ service providers becoming available for technology support. Is it any wonder that customer expectations of excellent service are on the rise?

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Current rating: 5 (4 ratings)


9 Feb 2016 Sagar Zilpe
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This is very insightful information

Sagar Z
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