Building a service portfolio

Nelli Serifovski, NNIT A/S
Niels Skytte Christensen, itSMF Denmark

October 2016

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Most IT service providers say they have a service catalogue and some even say that they have a service portfolio. But in reality, very few can actually tell the difference between the two.

This case study summarizes Danish company NNIT's service portfolio implementation project and provides other IT organizations with practical tips on how to get started. It also describes some of the challenges, do’s and don’ts, and benefits achieved during and after the project.

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The four-track implementation project
Design of the service portfolio framework
Identifying, structuring and describing IT services
Service governance and processes
Key learning points from implementing a service portfolio
About the authors
About itSMF and itSMF Denmark
Trade marks and statements
Current rating: 5 (4 ratings)


15 Nov 2016 NielsSkytte
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31 Jan 2019 Trusted Reviews
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Services is a genuine effort to build a long term relationship with customers. The company has been able to achieve success in global marketing by utilizing the most used platform to appreciate their clients’ product and services. The business strategy of the organization is to utilize social media platforms for brand recognisation and brand building.
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