Building a service portfolio

Nelli Serifovski, NNIT A/S
Niels Skytte Christensen, itSMF Denmark

October 2016

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Most IT service providers say they have a service catalogue and some even say that they have a service portfolio. But in reality, very few can actually tell the difference between the two.

This case study summarizes Danish company NNIT's service portfolio implementation project and provides other IT organizations with practical tips on how to get started. It also describes some of the challenges, do’s and don’ts, and benefits achieved during and after the project.

Introduction
The four-track implementation project
Design of the service portfolio framework
Identifying, structuring and describing IT services
Service governance and processes
Key learning points from implementing a service portfolio
About AXELOS
About the authors
About NNIT/AS
About itSMF and itSMF Denmark
Trade marks and statements
Current rating: 5 (4 ratings)

Comments

15 Nov 2016 NielsSkytte
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If you have any question in relation to the whitepaper please let me know, I'll be happy to answer.....
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