Growing and established organizations and IT departments are facing many challenges in the modern digital world including the need to meet increasing customer and employee demands. They also face pressure to deliver improved speed to market without negatively impacting stability.
These external and internal challenges require a change in how IT services can transform the the organization’s digitally-enabled capabilities, incorporating improvement across the four dimensions of service management: organizations and people; information and technology; partners and suppliers; and value streams and processes.
This paper explains ITIL 4's approach to service delivery and discusses how it can help organizations to deliver and optimize IT and digitally enabled products and services and drive forward digital transformation efforts.
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