Organizations of all sizes are facing many challenges in the modern digital world including the need to meet increasing customer demands. They also face pressure to deliver improved speed-to-market without negatively impacting stability.
These challenges require a change in how IT and digital services are managed to optimize and transform the organization.
This paper explains ITIL 4's approach to managing services, and discusses how it can help organizations to deliver the best services for their stakeholders and drive forward digital transformation efforts.
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