Business Analysis and ITSM

Debra Paul, Ivor Macfarlane and Peter Brooks

April 2016

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This White Paper sets out to identify and illustrate the benefits of collaboration between the disciplines of business analysis (BA) and IT service management (ITSM).

Current rating: 4.8 (5 ratings)

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1 Jun 2016 Martin Pearson
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An excellent synopsis of the relationship between business analysis and service management
13 Dec 2017 Carl Tillotson
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Interesting article, I find in practical experience that there is a fuzzy boundary within BA, especially in the context of software development. Requirements Definition can sometimes become a set of functional requirements without actually looking deeper into the business process flow's involved.

The chart with the linkages between BA activities and ITIL stream is a useful chart and one to refer back to when espousing the benefits of BA linked to the change process.
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