Business Analysis and ITSM White Paper

Debra Paul, Ivor Macfarlane and Peter Brooks

April 2016

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This White Paper sets out to identify and illustrate the benefits of collaboration between the disciplines of business analysis (BA) and IT service management (ITSM).

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Comments

1 Jun 2016 Martin Pearson
Alternate text
An excellent synopsis of the relationship between business analysis and service management
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