Design for experience: an ITIL® Guiding Principle Case Study

Horacio Gutierrez G.

December 2016

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This case study describes how consumer goods enterprise XYZ Company adopted the ITIL Guiding Principle Design for experience and how this enabled the development of their service delivery model.

Introduction
Adopting and adapting ITIL
Continual service improvement
Guiding principles
What are your recommended Best Practices?
About AXELOS
Trade marks and statements
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