Design for experience: an ITIL® Guiding Principle Case Study

Horacio Gutierrez G.

December 2016

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This case study describes how consumer goods enterprise XYZ Company adopted the ITIL Guiding Principle Design for experience and how this enabled the development of their service delivery model.

NOTE: This case study is based on the Guiding Principles associated with the ITIL v3 Practitioner certification. To learn more about the application of the ITIL 4 Guiding Principles, see our White Paper ITIL Guiding Principles for Continual Improvement.

Adopting and adapting ITIL
Continual service improvement
Guiding principles
What are your recommended Best Practices?
Trade marks and statements
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