Disney’s ITIL® Journey


October 2010

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Hired by the former Chief Information Officer (CIO) to kick-start The Walt Disney Company's Theme Parks and ITIL® initiative, Glen Taylor has championed the adoption of ITIL® since his appointment in 2008. Already an experienced ITIL® adopter, he was keen to move towards an integrated service management approach, backed up by ITIL® best practice.

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Disney’s ITIL® journey
Getting widespread adoption
Choosing ITIL Experts
Glen’s advice for organizations adopting ITIL
Trade marks and statements
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