Everything you wanted to know about ITIL in one thousand words! White Paper

• Best practice, Certification, Frameworks, IT service management (ITSM), ITIL, Service management, Value

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ITIL is the most widely accepted approach to IT service management in the world. This paper provides an overview of the framework and discusses its evolution from ITIL v1 to the new ITIL 4 scheme.

This paper is a revised and updated version of the original 2007 white paper.

Comments

11 Mar 2019 Mohamed A. Badie | PMO SERVICES PROVIDER

Thanks for the info, pretty useful and straight to the point.

11 Mar 2019 Samuel Owusu

Fairly straight forward and informative

8 Jul 2019 Kevin Gee

Up to date overview, was expecting overview of ITIL 3, pleasantly surprised this was ITIL 4

24 Sep 2019 Edson Congolo

Very Informative. Thanks for sharing

6 Oct 2019 Ramesh M

This paper is splendidly articulated and clearly the essence is given. Fantastic Effort!

15 Oct 2019 Tariq Aziz

Thanks for sharing, Informative.

25 Feb 2020 Kyle Harvey

Succinct, with a lot of clarity.
Great overview, for new learners of ITIL.

25 Mar 2020 RichardSmith54

Great information in bitesize chunks! Thanks for sharing.

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