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Everything you wanted to know about ITIL in one thousand words! White Paper

Stéphane Joret

February 2019

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ITIL is the most widely accepted approach to IT service management in the world. This paper provides an overview of the framework and discusses its evolution from ITIL v1 to the new ITIL 4 scheme.

This paper is a revised and updated version of the original 2007 white paper.

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Current rating: 4.9 (13 ratings)


11 Mar 2019 Samuel Owusu
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Fairly straight forward and informative
8 Jul 2019 Kevin Gee
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Up to date overview, was expecting overview of ITIL 3, pleasantly surprised this was ITIL 4
24 Sep 2019 Edson Congolo
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Very Informative. Thanks for sharing
6 Oct 2019 Ramesh M
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This paper is splendidly articulated and clearly the essence is given. Fantastic Effort!
15 Oct 2019 Tariq Aziz
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Thanks for sharing, Informative.
25 Feb 2020 Kyle Harvey
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Succinct, with a lot of clarity.
Great overview, for new learners of ITIL.
25 Mar 2020 RichardSmith54
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Great information in bitesize chunks! Thanks for sharing.
11 Apr 2020 Rida Y. Kurdi
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Very Simple and straight forward. Thank you.
28 Jul 2020 Karen Krabbenhoft
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Very insightful thank you for your contributions
17 Dec 2020 Mahesh Peddineni
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Digital Age framework and Strategic approach to continually relevant to the digital transformations/disruptions now and ahead!!

Great work 👍
5 Jan 2021 Prasath
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Thanks for providing valuable insights
16 Jan 2021 Nadim Ali
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Thanks for great information and explanation.
30 Apr 2021 Christine Wells
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Very well done. I got to the end and was sad to find the end. It was informative and a great read.
25 May 2021 DougR2021
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This white paper delivers exactly what it promised in the description!
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