Everything you wanted to know about ITIL in one thousand words! White Paper

Stéphane Joret

February 2019

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ITIL is the most widely accepted approach to IT service management in the world. This paper provides an overview of the framework and discusses its evolution from ITIL v1 to the new ITIL 4 scheme.

This paper is a revised and updated version of the original 2007 white paper.

Current rating: 5 (6 ratings)

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11 Mar 2019 Samuel Owusu
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Fairly straight forward and informative
8 Jul 2019 Kevin Gee
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Up to date overview, was expecting overview of ITIL 3, pleasantly surprised this was ITIL 4
24 Sep 2019 Edson Congolo
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Very Informative. Thanks for sharing
6 Oct 2019 Ramesh M
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This paper is splendidly articulated and clearly the essence is given. Fantastic Effort!
15 Oct 2019 Tariq Aziz
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Thanks for sharing, Informative.
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