Governance and management White Paper

Mark Smalley

February 2019

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This paper assess governance and management in the context of ITSM where it is about directing, monitoring, and evaluating the activities in the Service Value Chain, and the resources in the Four Dimensions of IT Service Management, namely People, Information and Technology, and Partners and Suppliers.

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Current rating: 4.3 (6 ratings)


23 Apr 2019 Carlos Pons
Alternate text
This is a good guidance to tell management and governance apart.
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