Governance and management White Paper

• Governance, IT service management (ITSM), IT services, ITIL, Management, Service management

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This paper assess governance and management in the context of ITSM where it is about directing, monitoring, and evaluating the activities in the Service Value Chain, and the resources in the Four Dimensions of IT Service Management, namely People, Information and Technology, and Partners and Suppliers.

Comments

14 Apr 2019 Ananta Konde

ok

23 Apr 2019 Carlos Pons

This is a good guidance to tell management and governance apart.

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