Grupo Bimbo is the world’s largest baker, with headquarters in Mexico and production facilities in the US, Canada, China, Latin America and Europe.
Grupo Bimbo won the inaugural ITIL® Experience Award – Collaborating for Success 2018, which was presented as part of itSMF UK’s Professional Service Management Awards. The award judges called the scale of their operation, ‘hugely impressive’. ITIL provides a standardized approach to service delivery and allows the central IT team to adopt standard and repeatable processes which are essential for its business.
In this case study Horacio Gutiérrez, lead ITSM consultant, working for EY in collaboration with Grupo Bimbo, explains how the transformation project evolved over a two-year period.