SIAM provides customers with a single view of how well services are delivered and enables the management and governance of integrated IT services from a single point of responsibility. SIAM manages the complexities of dealing with multiple IT suppliers, allowing customers to focus on the end-result: value creation.
ITIL 4 provides the guidance that organizations need to address service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated, and integrated system for the effective governance and management of IT-enabled services. The focus is on the co-creation of value and the creation of value streams that provide an end-to-end view of how services/products are created and delivered to consumers.
The challenge for SIAM professionals is to understand how to use ITIL 4 to generate value in a multi-supplier environment and deliver it to consumers. This paper explores how value streams can help SIAM professionals to govern and manage services and products.