How ITIL Value Streams help SIAM White Paper

Yogesh Sharma

July 2020

All of our White Papers and Case Studies are subject to the following Terms of Use.

SIAM provides customers with a single view of how well services are delivered and enables the management and governance of integrated IT services from a single point of responsibility. SIAM manages the complexities of dealing with multiple IT suppliers, allowing customers to focus on the end-result: value creation.

ITIL 4 provides the guidance that organizations need to address service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated, and integrated system for the effective governance and management of IT-enabled services. The focus is on the co-creation of value and the creation of value streams that provide an end-to-end view of how services/products are created and delivered to consumers.

The challenge for SIAM professionals is to understand how to use ITIL 4 to generate value in a multi-supplier environment and deliver it to consumers. This paper explores how value streams can help SIAM professionals to govern and manage services and products.

Current rating: 0 (0 ratings)

Comments

There are no comments posted.
You must log in to post a comment. Log in