Integrating Six Sigma and ITIL® for continual service improvement

• Capabilities, Change management, Frameworks, IT Service Management (ITSM), ITIL, Methodologies, Processes, Service Management

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This white paper discusses an approach to using the Six Sigma process improvement methodology with ITIL processes to achieve continual service improvement and provides practical guidance on how ITIL and Six Sigma can be integrated.

Comments

24 Jan 2020 Tomasz Baniak

I read this.

24 Jan 2020 Tomasz Baniak

I read this.

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