Integrating Six Sigma and ITIL® for continual service improvement

Jack Probst and Gary Case, Pink Elephant

August 2013

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This white paper discusses an approach to using the Six Sigma process improvement methodology with ITIL processes to achieve continual service improvement and provides practical guidance on how ITIL and Six Sigma can be integrated.

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Current rating: 4.2 (5 ratings)

Comments

23 Jan 2021 Nadim Ali
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It is interesting Paper. Thank YOU!
11 Sep 2021 Philip Reid
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Great read ... thank you
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