All of our White Papers and Case Studies are subject to the following Terms of Use.
Intelligent disobedience is the act of ‘breaking the rules to do the right thing’. In ITSM this approach is valuable when the rules are inappropriate in delivery effective service management. This paper assesses where an intelligent disobedience approach can benefit staff and organizations and how it can provide a source of future guidance.
Current rating: 3.7 (3 ratings)