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Intrinsic Service Operations Centre: ITIL® Case Study

John Wallworth

July 2016

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In this case study, Intrinsic shows how the benefits of ITIL are self-evident, and the principles behind it support a function that operates well and adapts to the ever-changing world of business.

Adopting and adapting ITIL
Could you give more detail around your adoption of ITIL?
Continual service improvement
What are your recommended Best Practices?
About Intrinsic
End Notes
Trade marks and statements
Current rating: 5 (3 ratings)


9 Aug 2017 Craig Thorpe
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This White Paper made me want to go work for this team!
30 Aug 2017 Andrew Agar
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A great example of implementing best practises in Service Management with a practical approach!
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