An introduction to Service Integration and Management and ITIL®

• Best practice, Governance, IT investment, IT Service Management (ITSM), ITIL, Service Management

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In the video below, Kevin Holland, ITIL Master and author of An introduction to Service Integration and Management and ITIL®, talks about SIAM and how such trends will impact the IT service management industry.

In this White Paper, Kevin Holland cogently argues that a successful implementation of SIAM rests upon the guidance provided by ITIL while also highlighting the need to adopt and adapt the guidance it contains to reflect the multi-tenant model. He also provides an overview of the drivers for developing a SIAM strategy and the specific challenges that it generates.

All of our White Papers and Case Studies are subject to the following Terms of Use.

Comments

25 Mar 2015 Vel

Very well written. It clearly demonstrates the hands on experience of the author. Good "to go" document not only for an initial understanding of SIAM but also for getting an in depth knowledge of points to be considered while implementing SIAM. Thanks a lot.
-Velavan (ITIL Expert), Prince2, CoBIT)
Tata Consultancy Services, India

19 May 2017 Beniamin Czech

link to the pdf does not work :(

8 Mar 2018 Silviu Risco

It works now :)

10 Oct 2018 Ruben Wilson

Great

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