In the video below, Kevin Holland, ITIL Master and author of An introduction to Service Integration and Management and ITIL®, talks about SIAM and how such trends will impact the IT service management industry.
In this White Paper, Kevin Holland cogently argues that a successful implementation of SIAM rests upon the guidance provided by ITIL while also highlighting the need to adopt and adapt the guidance it contains to reflect the multi-tenant model. He also provides an overview of the drivers for developing a SIAM strategy and the specific challenges that it generates.
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