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An introduction to Service Integration and Management and ITIL®

White Paper

An introduction to Service Integration and Management and ITIL®

White Paper

  • White Paper
  • Governance
  • Service management
  • ITIL

Author  Kevin Holland

January 2, 2015 |

 40 min read

  • White Paper
  • Governance
  • Service management
  • ITIL

The purpose of this White Paper is to introduce the concepts for an effective way of managing services in a multi-supplier environment. It identifies the benefits of adopting a Service Integration and Management (SIAM) based approach, and how ITIL® provides the foundations for best practice.