In the video below, AXELOS’ Head of ITSM Kaimar Karu, and Mark O’Loughlin, author of IT Service Management and Cloud Computing, discuss ITIL’s role and relevancy when deploying and working with cloud service providers.
This white paper sets out to describe at a high level what cloud computing is, how cloud computing is a disruptive innovation and what this means to IT organizations across the globe. Under examination will be the effect of cloud computing on existing IT management practices including IT Service Management (ITSM) and ITIL best practices.
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