Managing Successful Change - IT Service Transformation at HMRC

AXELOS

October 2012

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This case study describes how HMRC’s IT services were transformed through a major Enterprise Release (ER) that was implemented in critical timescales with minimal disruption to the business and public services.

Introduction
Background
Aims
The approach
Challenges
Successes
Conclusion
The future
Acknowledgements
Trade marks and statements
Current rating: 5 (1 ratings)

Comments

20 Feb 2016 NK
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Good guidance for ITIL Best practise implementation in organization - very effective and efficient method.
25 Mar 2016 Christian Serapiao
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Really impressive. This article was very important in my own research.
9 Aug 2017 Craig Thorpe
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An interesting paper about a well thought out and planned implementation.
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