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Managing Successful Change - IT Service Transformation at HMRC


October 2012

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This case study describes how HMRC’s IT services were transformed through a major Enterprise Release (ER) that was implemented in critical timescales with minimal disruption to the business and public services.

The approach
The future
Trade marks and statements
Current rating: 5 (2 ratings)


20 Feb 2016 NK
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Good guidance for ITIL Best practise implementation in organization - very effective and efficient method.
25 Mar 2016 Christian Serapiao
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Really impressive. This article was very important in my own research.
9 Aug 2017 Craig Thorpe
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An interesting paper about a well thought out and planned implementation.
25 Feb 2019 Prince Van-Segbefia
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Good write up for ITIL practitioners and good a research support guidelines for process improvement and change management implementation.
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