The focus of ITIL has steadily evolved over the years. Currently, its objective is to deliver value to the customer in the form of services. The key objective is to understand parameters and needs involved in a good service delivery. This is viewed from the service provider’s perspective, looking at the client or business.
The focus of COBIT has also evolved. Its key objective is to ensure services are delivering stakeholder value from a business perspective, looking at a service delivery engine.
Essentially, COBIT and ITIL are two different methods at achieving the same objective. At a certain point these two frameworks will complement other. This white paper discusses the similarities and synergies between the ITIL 4 and COBIT 2019 frameworks as well as their differences and examines how they can be used together to create value for organizations.
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