ITIL 4 and Digital Transformation White Paper

Damian Harris

February 2019

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The term ‘digital transformation’ is widely used by business and technology leaders, but it’s worth pausing to reflect on what it really means, how it emerged and why it’s important.

This white paper considers relevant advances under this topic as well as the inseparability of service management and digital transformation. The paper also examines how ITIL 4 puts services at the heart of the discussion and reflects the need for new ways of working to accommodate broader technological shifts and other management approaches.

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