ITIL 4 and IT4IT White Paper

Rob Akershoek

June 2020

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There are several synergies between ITIL and the IT4IT standard. Both approaches are vendor agnostic and outcome centric: they focus on creating value. Also, they both consider the value chain holistically.

However, there are some key differences. For example, ITIL’s emphasis is on practices, culture, and behaviour, and IT4IT’s emphasis is on information flows and automating IT activities.

This white paper explains how ITIL® 4 and the IT4IT™ standard can unite to manage the new digital reality. The combination of these two frameworks enables a more streamlined and automated delivery model: one which leverages Agile and DevOps methodologies.

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