ITIL 4 and the Cloud White Paper

• Cloud computing, Cloud services, Customer engagement, Governance, IT service management (ITSM), ITIL, Value

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As the traditional IT landscape shifts, the IT model that has served us well in the past has changed significantly. New digital technologies require organizations to change or adapt their business models. This digital transformation is being driven by emerging technologies.  

This paper discusses the impact of cloud on ITSM and ITIL roles and how it can help organizations provide a better service for their customers.

Comments

11 Mar 2019 Samuel Owusu

Drafting a proposal for a PhD application and this piece has been very helpful. The thoughts are well organized and by following the trend, I'm able to research more and integrate some of the ideas into my proposal. Thanks.

24 Aug 2019 Mubarak Ebrahim Nass

Thanks great summary and explanation.

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