All of our White Papers and Case Studies are subject to the following Terms of Use.
In ITIL® 4, organizations exist to create value for stakeholders. One of the most important stakeholders of any organization will be the customers of the products and services created and delivered by the organization.
This paper provides a detailed illustration using fictional cases of the key elements of service definition and their relationships in IT management and non-IT domains. It is intended to facilitate a good understanding and successful application of these elements.
To read the rest of this white paper and to get access to all of AXELOS' white papers, please log in or create a user profile.
Current rating: 4 (1 ratings)