ITIL 4 and VOCR: The Service Value Formula

Tatiana Peftieva

March 2019

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In ITIL® 4, organizations exist to create value for stakeholders. One of the most important stakeholders of any organization will be the customers of the products and services created and delivered by the organization.

This paper provides a detailed illustration using fictional cases of the key elements of service definition and their relationships in IT management and non-IT domains. It is intended to facilitate a good understanding and successful application of these elements.

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