What should an organization that has adopted previous versions of ITIL do? How do they begin with their transition to ITIL 4?
It is not about transitioning from an outdated to an updated version of ITIL. It is about adopting and using the principles and tools described in ITIL 4 in a way that creates value for the organization.
This paper outlines the major differences found in ITIL 4 and some general recommendations about where so start with an enterprise transition. These recommendations are divided into three steps: before you start, getting started, and getting things moving.
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