ITIL® 4 Specialist: Drive Stakeholder Value provides guidance on establishing, maintaining, and developing effective service relationships. It leads organizations on a service journey in their service provider and consumer roles, supporting effective interaction and communication.
It is one of four ITIL 4 publications, which build on the concepts introduced in ITIL 4 Foundation. Each of these publications focuses on a different aspect of service management.
Download the PDF to read our full paper or visit: AXELOS.com/essential-skills-for-the-digital-era-DSV to learn more, book an exam, find a training provider or purchase the manual.