ITIL 4 Specialist: Drive Stakeholder Value (DSV) in 1,000 words White Paper


February 2020

ITIL® 4 Specialist: Drive Stakeholder Value provides guidance on establishing, maintaining, and developing effective service relationships. It leads organizations on a service journey in their service provider and consumer roles, supporting effective interaction and communication.

It is one of four ITIL 4 publications, which build on the concepts introduced in ITIL 4 Foundation. Each of these publications focuses on a different aspect of service management.

Download the PDF to read our full paper or visit: to learn more, book an exam, find a training provider or purchase the manual.

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