eTOM and ITIL® are both sound frameworks for IT service management. They have been successfully implemented by organizations who recognize that a growing dependence on IT should correlate with increasingly high-quality IT services. ITIL 4 and eTOM are also becoming ever more relevant because of the rapid development of technologies such as 5G wireless, software defined networking, and growing IOT. From operations perspective, ITIL and eTOM could be critical to the success of organizations’ investments in these technologies.
This paper explores how eTOM and ITIL 4 drive value creation and is a practical guide to how to blend the two frameworks into one holistic approach.
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