ITIL 4 and eTOM White Paper

eTOM and ITIL^® are both sound frameworks for IT service management. They have been successfully implemented by organizations who recognize that a growing dependence on IT should correlate with increasingly high-quality IT services. ITIL 4 and eTOM are also becoming ever more relevant because of the rapid development of technologies such as 5G wireless, software defined networking, and growing IOT. From operations perspective, ITIL and eTOM could be critical to the success of organizations’ investments in these technologies.

This paper explores how eTOM and ITIL 4 drive value creation and is a practical guide to how to blend the two frameworks into one holistic approach.

To read the rest of this white paper and to get access to all of AXELOS' white papers, please log in or create a user profile.

Comments

15 Jul 2020 Renato Fichmann

Well written

16 Jul 2020 Narayanan Thyagarajan

Good article Saurabh!!

As you mentioned the building blocks for both the standards seem very similar. I feel there are some gaps in eTOM where data from the operations block is not feeding into the strategy block whereas ITIL seem to be more complete.

14 Aug 2020 Shaikha Al-Harthi

thank you

14 Aug 2020 Shaikha Al-Harthi

thank you

14 Sep 2020 Cheryl Ahrens

Interesting read, thank you.

14 Sep 2020 Cheryl Ahrens

Interesting read, thank you.

18 Sep 2020 JENNIFER IGWE

Interesting read. Thank you

25 Sep 2020 Keith Weber

Good article, it recognizes that you may need to incorporate more than one framework for different business needs in order to increase IT value.

30 Sep 2020 David Hill

Interesting read, thank you

You must log in to post a comment. Log in