Sandra Whittleston, University of Northampton

April 2012

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This White Paper explores the core philosophy of ITIL, to demonstrate that it is a dynamic and structured framework which is meant to have an effect on, and engage proactively with, the business, and why that is. In particular tries to challenge some assumptions so that readers will discover the answers for themselves; it is hoped they will move on from thinking purely in versions and understand why they are no longer important.

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17 Feb 2016 Ingrid Barnaby
Alternate text
One suggestion I would like to make in terms of articles ( ie whitepapers) is namely ensuring you educate the reader and supply a mini glossary to explain acronyms as for some people a white paper although high level should provide some low level of detail to ensure it speaks to the key themes and/or purpose that is being discussed.
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