ITIL® V3 and ISO/IEC 20000 White Paper

Jenny Dugmore and Sharon Taylor

March 2008

All of our White Papers and Case Studies are subject to the following Terms of Use.

This white paper, by Jenny Dugmore and Sharon Taylor, outlines the differences between ITIL V3 and ISO/IEC 20000, from the perspective of each clause in the standard where the core five ITIL books either do not cover it or cover it differently. It does not cover changes that mean ITIL V3 is closer aligned to ISO/IEC 20000 than was ITIL V2.

Current rating: 0 (0 ratings)

To read the rest of this white paper and to get access to all white papers, please log in or create a user profile.

Log in Create user profile


There are no comments posted.
You must log in to post a comment. Log in