LV=™ Video Case Study


April 2015

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LV shares the company's journey over the last couple of years and how they are looking to continually improve in the future.

Part 6: Stakeholder Update

Watch the sixth video in the case study series featuring LV= Liverpool Victoria™ where we revisit some initiatives from LV=’s ITIL journey.

This episode will provide an update from the key stakeholders on the improvements around risk management, the CMDB, incident categories, the ‘Passion for Service’ programme and the ‘Change for Brilliance’ team.

"© Copyright AXELOS Limited 2015."

Part 5: The Service Management Improvement Working Party - Stakeholder views
Part 4: Their journey in Change Management
Part 3: Their Approach to Agile Problem Management
Part 2: The Service Management Improvement Working Party
Part 1: Their Journey of Adopting and Adapting ITIL
Current rating: 4.3 (31 ratings)


1 Apr 2015 Russ
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This was a great and informative video. I am looking forward for the next video. I am learning ITIL and this was very helpful.
8 Apr 2015 Tom Lynam
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Thanks for the comment Russ, glad you found the video useful. Tom
21 May 2019 Ronald Eldridge
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Interesting views and report from stakeholders
24 Oct 2019 Philip
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Very interesting; more so as my orgaisation faces an audit on it!
30 Oct 2019 Ross Okines
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If you don't work in an IT environment, some of the language used maybe unfamiliar to some but ultimately the videos do explain a case study well and show how change management has played an important role in making LV are effective and efficient company to do business with
8 Jun 2020 Sara Rocha
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Interesting if you are in IT. Important to understand the difference between incident and problem. Controlled changes and fast track. Very interesting the idea of quarantine list to define risk assessment and as a tool for problem management. simplification of problem statuses for customers and managers to understand.
8 Jun 2020 Sara Rocha
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Provided very interesting ideas and quick wins for risk management
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