On Monday, 21 Oct we are carrying out essential maintenance. The site may be offline for up to 12 hours, from 4pm BST.  We apologise for any inconvenience this may cause you.

LV=™ Video Case Study


April 2015

All of our White Papers and Case Studies are subject to the following Terms of Use.

LV shares the company's journey over the last couple of years and how they are looking to continually improve in the future.

Part 6: Stakeholder Update

Watch the sixth video in the case study series featuring LV= Liverpool Victoria™ where we revisit some initiatives from LV=’s ITIL journey.

This episode will provide an update from the key stakeholders on the improvements around risk management, the CMDB, incident categories, the ‘Passion for Service’ programme and the ‘Change for Brilliance’ team.

"© Copyright AXELOS Limited 2015."

Part 5: The Service Management Improvement Working Party - Stakeholder views
Part 4: Their journey in Change Management
Part 3: Their Approach to Agile Problem Management
Part 2: The Service Management Improvement Working Party
Part 1: Their Journey of Adopting and Adapting ITIL
Current rating: 4.1 (12 ratings)


1 Apr 2015 Russ
Alternate text
This was a great and informative video. I am looking forward for the next video. I am learning ITIL and this was very helpful.
8 Apr 2015 Tom Lynam
Alternate text
Thanks for the comment Russ, glad you found the video useful. Tom
21 May 2019 Ronald Eldridge
Alternate text
Interesting views and report from stakeholders
You must log in to post a comment. Log in