Watch the sixth video in the case study series featuring LV= Liverpool Victoria™ where we revisit some initiatives from LV=’s ITIL journey.
This episode will provide an update from the key stakeholders on the improvements around risk management, the CMDB, incident categories, the ‘Passion for Service’ programme and the ‘Change for Brilliance’ team.
"© Copyright AXELOS Limited 2015."
Watch the fifth video in the case study series featuring LV= Liverpool Victoria™ where we revisit the Service Management Improvement Working Party.
During the episode we give an update on how the working party has progressed and hear from some of the key stakeholders who have benefited from the outputs of the initiative.
"© Copyright AXELOS Limited 2015."
Watch the fourth video in the case study series featuring Liverpool Victoria (LV=).
This episode of the LV= case study series focuses on their adoption of Change Management. Hear from Genevieve Emberson, Senior Change Manager, Service Delivery, as she talks through:
- Why they embarked on this journey
- Starting the journey
- Formalizing risk assessed change
- Achieving Risk Assessed change
- Going out to the market
- Benefits.
"© Copyright AXELOS Limited 2015."
Watch the third video in the case study series featuring LV= Liverpool Victoria™.
This episode of the LV= case study series focuses on their adaption of the ITIL® framework with Agile Problem Management. Hear from Matt Austin, Application Manager, Protection, Heritage, CIO & Shared Services and Meghana Rajgopal, Life Retirement Solutions, Application Manager as they discuss their experience, learnings and benefits of adapting the process.
The next video will feature LV=, focusing on their adoption of Change Management.
"© Copyright AXELOS Limited 2015."
Watch the second video in the case study series featuring LV= Liverpool Victoria™.
In this video, Karen Dooling, Life, CIO & Shared Services Application Management and Kirsty Griffiths, Problem Manager discuss how LV has worked to drive down the number of incidents and the set up of the Service Management Improvement Working Party.
The next video features LV= and their approach to problem management using Agile techniques.
"© Copyright AXELOS Limited 2015."
Watch the first video in the case study series featuring LV= Liverpool Victoria™.
In this video, Dave Walker, Head of IT Service Management and Karen Dooling, Manager - Life, CIO & Shared Services Application Management discuss the company's journey over the last couple of years and how they are looking to continually improve in the future.
The next video features Karen and her colleagues going into more detail about the improvements they have made since the formation of the working party.
"© Copyright AXELOS Limited 2015."