Ohio State University Service Operations

Bob Gribben

September 2015

All of our White Papers and Case Studies are subject to the following Terms of Use.

Ohio State University explains why they chose ITIL®, and how improving service from the functional and process level usually leads to customer satisfaction.

Adopting ITIL
ITIL’s continuing use
What are your recommended Best Practices?
Trade marks and statements
Current rating: 3.5 (6 ratings)


23 Jul 2020 PremParikh
Alternate text
I fully agree with this statement - "Don't use hammer to force things"
You must log in to post a comment. Log in