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Ohio State University Service Operations

Bob Gribben

September 2015

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Ohio State University explains why they chose ITIL®, and how improving service from the functional and process level usually leads to customer satisfaction.

Introduction
Adopting ITIL
ITIL’s continuing use
What are your recommended Best Practices?
About AXELOS
Trade marks and statements
Current rating: 3.5 (6 ratings)

Comments

23 Jul 2020 PremParikh
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I fully agree with this statement - "Don't use hammer to force things"
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