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Ohio State University Service Operations

Bob Gribben

September 2015

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Ohio State University explains why they chose ITIL®, and how improving service from the functional and process level usually leads to customer satisfaction.

Adopting ITIL
ITIL’s continuing use
What are your recommended Best Practices?
Trade marks and statements
Current rating: 3.5 (6 ratings)


23 Jul 2020 PremParikh
Alternate text
I fully agree with this statement - "Don't use hammer to force things"
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