ITIL Practices in 2000 words: Incident management, service desk and service request management

July 2021

ITIL 4® includes 34 management practices, each with a 30 to 40 page practice guide, which are available online. This paper will explore the following practice guides: incident management, service desk, and service request management.

This paper will provide a brief overview of the three practices. A practice is a set of organizational resources designed for performing work or accomplishing an objective.

Read our related paper ITIL Practices in 2000 words: Workforce and talent management, relationship management, knowledge management, and organizational change management.

To read the rest of this white paper and to get access to all white papers, please log in or create a user profile.

Log in Create user profile
Current rating: 0 (0 ratings)

Comments

There are no comments posted.
You must log in to post a comment. Log in