Service Science, Service-dominant Logic and ITIL 4 White Paper

Christian Feldbech Nissen

March 2019

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ITIL 4 brings a number of changes to ITIL, but one of the less obvious changes is the influence from research in service science and service-dominant logic (S-D) logic. This white paper gives a brief introduction to service science and S-D logic and presents some of the areas in ITIL 4 where the influence is perceptible.

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