Site reliability engineering White Paper

Matthew Skelton

March 2020

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Due to the complexity and increasing pace of change of modern large-scale cloud software systems organizations now need to adopt new practices, disciplines, technologies, tools, and organizational dynamics.

Older operating models are now insufficient and this has led to the recent release of ITIL® 4.

Modern approaches to IT service management emphasize the importance of rapid value co-creation and fast flow. One such approach is site reliability engineering (SRE). This white paper explains how and why organizations can benefit from SRE.

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