Start where you are: an ITIL® Guiding Principle

Kevin Kasunic

September 2016

All of our White Papers and Case Studies are subject to the following Terms of Use.

Manager of Business Transformation at the Walt Disney Company Kevin Kasunic describes how adopting the ITIL Practitioner Guiding Principle Start where you are enabled the organization to begin its ITIL journey and start assessing and improving IT services and functions.

Starting where we were
What are your recommended Best Practices
Trade marks and statements
Current rating: 4.3 (3 ratings)


16 Jan 2018 Jared McNeilly
Alternate text
Definitely agree with 2 points here:
1) Don't try to boil the ocean. You must approach ITIL adoption as a process or it won't take hold. ITIL Overview training should definitely be mandatory.
2) Get executive buy-in. Having ITIL as a priority from the top-down is the best way to influence cultural change. An executive as a champion of this type of project is critical.
You must log in to post a comment. Log in