Synergies between ITIL® and Knowledge-Centered Support White Paper

Roy Atkinson, John Custy, and Rick Joslin

June 2014

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The paper offers the reader information and guidance on the interaction and cooperation between ITIL and KCS. The paper illustrates the fact that ITIL and KCS are collaborative, and organizations that adopt both practices position themselves for increased success.

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4 Aug 2017 fani.giannakidou
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