Vodafone Aligns Support Service Model to ITIL 4 Case Study

September 2020

In April 2019, Vodafone Business approached AXELOS to explore a potential alignment between an already-initiated Vodafone Business Customer Operations (VBCO) service modelling project and ITIL® 4.

This service modelling project was initiated to address a variety of issues as, over time, the service model for different Vodafone Business products had become misaligned and a number of variations existed.

This paper explains more about what Vodafone Business did and has achieved using the ITIL continual improvement model steps.

Want to learn more about ITIL 4 and how it can future-proof your organization?
Visit: BestPractice.AXELOS.com/itil-4-future-proof-your-organization

Introduction
What was the vision?
Where were they?
Where did they want to be?
How are they getting there?
The actions taken
Did they get there?
How will they keep the momentum going?
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