Vodafone Aligns Support Service Model to ITIL 4 Case Study

September 2020

In April 2019, Vodafone Business approached AXELOS to explore a potential alignment between an already-initiated Vodafone Business Customer Operations (VBCO) service modelling project and ITIL® 4.

This service modelling project was initiated to address a variety of issues as, over time, the service model for different Vodafone Business products had become misaligned and a number of variations existed.

This paper explains more about what Vodafone Business did and has achieved using the ITIL continual improvement model steps.

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