Where is risk management in ITIL®? | AXELOS Discussion Paper

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Continual Service Improvement (CSI), ITIL, Problem management, Processes, Risk management

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The expression “risk management” can be found 245 times in the 2011 ITIL® lifecycle, but there is no description of risk management practices. This paper explores Service Design and Problem management as part of risk management and how risk management is part of Continual Service Improvement (CSI).

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Current rating: 4 (3 ratings)

Comments

8 Mar 2018 Jose Plá

What about the Statement of Work and the SLA in the Service Strategy stage?
Doesn't defining the limitations of the propoused service is part of risk management, do not compromise from a begining with more than can be done.
In the Availability and Capacity Mgmt they need to talk to the Change Manager so no more than can be done will be accepted, and this to the Release Manager, and this to the Validation Manager so if it is not validated it will not be released. So make sure we have resources available, then that those resources have the capacity, then plan the change, include the change in the release and validate the work done before it is released.

My main question is the planning in the strategy service, where the initial limitations are set, isn't that also part of risk management?

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