Who is the King of SIAM?

Simon Dorst, Michelle Major-Goldsmith, Steve Robinson

August 2015

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Service Integration and Management (SIAM) is currently one of the most talked about topics in IT Service Management. This white paper builds on our earlier white papers on SIAM - An introduction to Service Integration and Management and ITIL® and An example ITIL®-based model for effective Service Integration and Management - and helps explain how it offers service providers with the governance and also the freedom they need to do their jobs.

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Current rating: 4.7 (11 ratings)

Comments

4 Jan 2016 Chuck Spencer
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Well written and informative. I appreciated the elaboration on the SIAM models and the potential usage and challenges of each.
15 Oct 2020 Karen Krabbenhoft
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I found the article compelling. It also raised some questions to be put toward my current role in service management, stakeholders, in that I understand better the need for controlling the complexities providers bring.
15 Oct 2020 Karen Krabbenhoft
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I found the article compelling. It also raised some questions to be put toward my current role in service management, stakeholders, in that I understand better the need for controlling the complexities providers bring.
15 Oct 2020 Karen Krabbenhoft
Alternate text
I found the article compelling. It also raised some questions to be put toward my current role in service management, stakeholders, in that I understand better the need for controlling the complexities providers bring.
2 Nov 2020 Allen Anigbogu
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I liked the section on service orchestration in particular
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