ITSM Careers Path

There are many ways to build a career in IT service management (ITSM), depending on your experience and expertise. While jobs will vary between employers, you should be able to get an idea for the types of activities people do on a daily basis and the skills you will need.   

Our ITSM Careers Path resource helps you research and navigate the main ITSM job areas in the marketplace, and to map out the path you want to follow. Select any of the positions on the grid to:

  • Find out more about what the role involves
  • Identify skills and certifications you can target as part of your personal development
  • Compare yourself against a range of skills and abilities for the role.

As you progress along the career path the skills profile becomes more demanding. The numbers 1-5+ are an indication of skills levels, with 5+ meaning you are operating with the highest level of responsibility and skill.

To view the details of a particular role, you will need to either register or log in.