ITIL Certifications

  • Certification levels
  • Taking the exams
  • Examination languages
  • ITIL Membership

The ITIL® certification scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail.

The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL and the ability to focus their studies on key areas of interest.

There are five certification levels within the scheme:

Foundation Level

Practitioner Level

Intermediate Level

Expert Level

Master Level

There are two routes towards obtaining the ITIL Foundation certificate - you can sit the exams at the end of a training course with an Accredited Training Organization (ATO), or study privately and then book the exam without a training course via one of the ITIL Examination Institutes.

For higher level certifications such as the Intermediate modules, training via an ATO is mandatory for all candidates.

For details on the different ways to navigate through the scheme on your way to Expert or Master level, view the ITIL Credit System page.

Use our search facility to locate a training provider.

Practice for your ITIL exams by testing yourself with these Sample Papers

ITIL® Examinations have been translated into a variety of languages, reflecting the international coverage of the ITIL framework. The language options available for ITIL exam papers are detailed below.

Foundation Examination

The ITIL Foundation examinations are currently available in the following languages:

  • English
  • Arabic
  • Brazilian Portuguese
  • Chinese (Simplified)
  • Czech
  • Danish
  • Dutch
  • Finnish
  • French
  • German
  • Hungarian
  • Italian
  • Japanese
  • Korean
  • Polish
  • Romanian
  • Russian
  • Spanish (EU)
  • Spanish (Latin American)
  • Swedish
  • Vietnamese

ITIL Practitioner Examinations

The ITIL Practitioner examination are currently available in the following languages.

  • English
  • French
  • German
  • Japanese
  • Latin American Spanish

Intermediate Examinations

ITIL Intermediate examination modules are currently available in the following languages:

Brazilian Portuguese

OSA

PPO

RCV

SOA

SO

 

 

ST

 

Danish

OSA

 

RCV

SOA

SO

       

English

OSA

PPO

RCV

SOA

SO

SD

SS

ST

CSI

French

OSA

PPO

RCV

SOA

         

German

OSA

PPO

RCV

SOA

SO

SD

SS

ST

CSI

Japanese

OSA

PPO

RCV

SOA

 

       

Castilian Spanish

 

 

 

 

SO

SD

SS

   

Italian

 

     

SO

       

Spanish (Latin American)

OSA

PPO

RCV

SOA

         

Managing Across the Lifecycle (MALC) Examination

The MALC exam, which is required to achieve the ITIL Expert level, is available the following languages:

  • Brazilian Portuguese
  • English
  • German
  • Japanese

For information regarding the availability of an ITIL examination in a particular language, please contact a training provider or one of our Examination Institutes.

Become an ITIL member and you can access a wide range of content to help you pass your exams, to excel in your role and to advance your career.

Help me pass my exams

Prepare for your exams with our examiner guidance videos and practice tests. Here’s a sample of the content your could access.

Passing your ITIL® Foundation Exam: What do you need to know before?

Help me excel in my role

Access the latest best practices to help you apply ITIL in your day-to-day role and help you excel. Membership gives you access to:

  • Best Practice Subscriptions including ITIL Continual Service Improvement
  • AXELOS Exchange webinar series focusing on the latest ITIL trends
  • 6-week advance access to the latest ITIL white papers.

Help me advance my career

Use our online tools to help you plan and record career development activities as you progress in your career. You can access:

  • Online CPD toolset to plan and record your development
  • Assess and benchmark your skills against over 25 ITSM job roles
  • Stand out with a digital badge.

Find out more about ITIL membership.

Find Your Nearest Training Provider