ITIL® Certifications

  • Certification levels
  • Taking the exams
  • Examination languages
  • My ITIL

The ITIL® certification scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail. The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL and the ability to focus their studies on key areas of interest. ITIL is currently evolving from ITIL v3 to ITIL 4 with a clear transition journey from one scheme structure to the other. ITIL v3 Foundation candidates are encouraged to move straight to ITIL 4 Foundation to keep their skills up-to-date. Intermediate candidates should continue their ITIL v3 journey to build the skills they need.

The first ITIL 4 certifications to become available are ITIL 4 Foundation and ITIL 4 Managing Professional, with the following levels due for release during 2020. The ITIL 4 certification scheme is aligned with ITIL v3 and has been streamlined to provide clear paths for practitioners to continue their ITIL journey.

ITIL 4 Certification Scheme

There are four certification levels within the ITIL 4 scheme:

ITIL 4 Foundation Level

ITIL 4 Managing Professional

ITIL 4 Strategic Leader

Master Level

ITIL v3 Certification Scheme

There are five certification levels within the ITIL v3 scheme:

ITIL v3 Foundation

Practitioner

Intermediate

Expert

ITIL v3 Master

There are two routes towards obtaining the ITIL Foundation certificate - you can sit the exams at the end of a training course with an Accredited Training Organization (ATO), or study privately and then book the exam without a training course via PeopleCert, our ITIL Examination Institute.

For higher level ITIL v3 certifications such as the Intermediate modules, training via an ATO is mandatory for all candidates.

For details on the different ways to navigate through the ITIL v3 scheme and transition to ITIL 4, view the ITIL Credit System page.

Use our search facility to locate a training provider.

Practice for your ITIL exams by testing yourself with these Sample Papers

ITIL® Examinations have been translated into a variety of languages, reflecting the international coverage of the ITIL framework. The language options available for ITIL exam papers are detailed below.

Foundation Examination

The ITIL 4 Foundation examination will initially only be available in English on launch on 28 February 2019, but will subsequently be translated into other languages.

The ITIL v3 Foundation examinations are currently available in the following languages:

  • English
  • Arabic
  • Brazilian Portuguese
  • Chinese (Simplified)
  • Czech
  • Danish
  • Dutch
  • Finnish
  • French
  • German
  • Hungarian
  • Italian
  • Japanese
  • Korean
  • Polish
  • Romanian
  • Russian
  • Spanish (EU)
  • Spanish (Latin American)
  • Swedish
  • Vietnamese

ITIL Practitioner Examinations

The ITIL Practitioner examination are currently available in the following languages.

  • English
  • French
  • German
  • Japanese
  • Latin American Spanish

Intermediate Examinations

ITIL Intermediate examination modules are currently available in the following languages:

Brazilian Portuguese

OSA

PPO

RCV

SOA

SO

 

 

ST

 

Danish

OSA

 

RCV

SOA

SO

       

English

OSA

PPO

RCV

SOA

SO

SD

SS

ST

CSI

French

OSA

PPO

RCV

SOA

         

German

OSA

PPO

RCV

SOA

SO

SD

SS

ST

CSI

Japanese

OSA

PPO

RCV

SOA

 

       

Castilian Spanish

 

 

 

 

SO

SD

SS

   

Italian

 

     

SO

       

Spanish (Latin American)

OSA

PPO

RCV

SOA

         

Managing Across the Lifecycle (MALC) Examination

The MALC exam, which is required to achieve the ITIL Expert level, is available the following languages:

  • Brazilian Portuguese
  • English
  • German
  • Japanese

For information regarding the availability of an ITIL examination in a particular language, please contact a training provider or PeopleCert, our Examination Institute.

My ITIL is the go-to best practice subscription for service management professionals. But My ITIL is more than just a subscription, it’s all the practical help, easy-access support and professional endorsement you’ll ever need to advance ITSM career.

My ITIL subscription gives you access to:

  • Online versions of a range of our leading ITSM best practice publications
  • ITIL Practitioner templates to help you progress your ITIL journey
  • Exclusive white papers
  • CPD tools to map out a professional development path
  • Professional endorsement through a digital badge aligned to your ITIL certificate.

How do I sign up?

To get started, simply visit the My AXELOS homepage and add a My ITIL subscription to your basket. The subscription is £50 per annum.

Taken an ITIL certification?

Anyone who takes an ITIL certification exam is entitled to one year’s free subscription to My ITIL.

How does it work?

  1. When you register for your exam with PeopleCert, our exam institute, make sure you opt in to AXELOS’ Successful Candidates Register. You’ll need to appear on the register for us to verify your certificate
  2.  Successful candidates will be contacted by AXELOS with a discount code
  3. Add the my ITIL subscription to your basket and apply the code – that’s it!

If you’ve not been contacted but would like to claim your one-year subscription, please contact [email protected].

 

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