ITIL® Certifications

  • Certification levels
  • Taking the exams
  • Examination languages
  • My ITIL

The ITIL® certification scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail.

The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL and the ability to focus their studies on key areas of interest.

There are five certification levels within the scheme:

Foundation Level

Practitioner Level

Intermediate Level

Expert Level

Master Level

There are two routes towards obtaining the ITIL Foundation certificate - you can sit the exams at the end of a training course with an Accredited Training Organization (ATO), or study privately and then book the exam without a training course via PeopleCert, our ITIL Examination Institute.

For higher level certifications such as the Intermediate modules, training via an ATO is mandatory for all candidates.

For details on the different ways to navigate through the scheme on your way to Expert or Master level, view the ITIL Credit System page.

Use our search facility to locate a training provider.

Practice for your ITIL exams by testing yourself with these Sample Papers

ITIL® Examinations have been translated into a variety of languages, reflecting the international coverage of the ITIL framework. The language options available for ITIL exam papers are detailed below.

Foundation Examination

The ITIL Foundation examinations are currently available in the following languages:

  • English
  • Arabic
  • Brazilian Portuguese
  • Chinese (Simplified)
  • Czech
  • Danish
  • Dutch
  • Finnish
  • French
  • German
  • Hungarian
  • Italian
  • Japanese
  • Korean
  • Polish
  • Romanian
  • Russian
  • Spanish (EU)
  • Spanish (Latin American)
  • Swedish
  • Vietnamese

ITIL Practitioner Examinations

The ITIL Practitioner examination are currently available in the following languages.

  • English
  • French
  • German
  • Japanese
  • Latin American Spanish

Intermediate Examinations

ITIL Intermediate examination modules are currently available in the following languages:

Brazilian Portuguese

OSA

PPO

RCV

SOA

SO

 

 

ST

 

Danish

OSA

 

RCV

SOA

SO

       

English

OSA

PPO

RCV

SOA

SO

SD

SS

ST

CSI

French

OSA

PPO

RCV

SOA

         

German

OSA

PPO

RCV

SOA

SO

SD

SS

ST

CSI

Japanese

OSA

PPO

RCV

SOA

 

       

Castilian Spanish

 

 

 

 

SO

SD

SS

   

Italian

 

     

SO

       

Spanish (Latin American)

OSA

PPO

RCV

SOA

         

Managing Across the Lifecycle (MALC) Examination

The MALC exam, which is required to achieve the ITIL Expert level, is available the following languages:

  • Brazilian Portuguese
  • English
  • German
  • Japanese

For information regarding the availability of an ITIL examination in a particular language, please contact a training provider or PeopleCert, our Examination Institute.

My ITIL is the go-to best practice subscription for service management professionals. But My ITIL is more than just a subscription, it’s all the practical help, easy-access support and professional endorsement you’ll ever need to advance ITSM career.

My ITIL subscription gives you access to:

  • Online subscription to the ITIL Practitioner official guidance (until 31 December 2018) and templates to help you progress your ITIL journey
  • Exclusive white papers
  • CPD tools to map out a professional development path
  • Professional endorsement through a digital badge aligned to your ITIL Foundation certificate.

How do I sign up?

To get started, simply visit the My AXELOS homepage and add a My ITIL subscription to your basket. The subscription is £50 per annum.

ITIL Foundation certificate-holder?

From 1 January 2018, new ITIL Foundation certificate-holders have one year’s subscription to my ITIL included with their certificate.

How does it work?

  1. When you register for your exam with PeopleCert, our exam institute, make sure you opt in to AXELOS’ Successful Candidates Register. You’ll need to appear on the register for us to verify your certificate
  2.  Successful candidates will be contacted by AXELOS with a discount code
  3. Add the my ITIL subscription to your basket and apply the code – that’s it!

If you’ve not been contacted but would like to claim your one-year subscription, please contact [email protected].

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