ITIL Foundation Certification - IT Service Management

The Foundation will introduce you to the key elements, concepts and terminology used in the ITIL® service lifecycle.

The certification is can help:

  • Those who require a basic understanding of the ITIL framework
  • Those who need understanding of how ITIL can be used to enhance IT service management  (ITSM) within an organization
  • IT professionals or others working within an organization that has adopted and adapted ITIL and who need to be informed about, or contribute to, ongoing service improvement.

However, the ITIL Foundation certification can benefit anyone who has an interest in IT service management.

ITIL Foundation training

Typically, classroom training for ITIL Foundation lasts two and a half days and the examination takes place at the end of the training (this will vary depending on the training provider). You can also self-study for the Foundation exam and you may also choose to take training in another format such as distance learning. Training is delivered by AXELOS' Accredited Training Organizations who set their own rates - use our training search to find an ITIL training provider.

ITIL Foundation Exam Format

  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) - 65%
  • 60 minutes’ duration
  • Closed book.

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I've passed my ITIL Foundation exam - what next?

After earning your ITIL Foundation certificate, you can advance your ITSM career via the range of ITIL Intermediate certifications or the ITIL Practitioner certification. Use our ITSM Careers Path to help you plan your progress.

ITIL Foundation Digital BadgeYou can also become an ITIL Member - whether you have taken an ITIL exam or not - allowing you to access a wide range of content to help you pass your exams, to excel in your role and to advance your career, as well as enabling to demonstrate you knowledge via a digital badge.

Passing your ITIL Foundation Exam

Passing your ITIL Foundation Exam

The bestselling study aid 'Passing your ITIL Foundation Exam - 2012 Edition' is the ideal companion for students preparing for their ITIL Foundation Exam.

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